Find your next role
Discover roles across ambitious teams
6,446 jobs
- More jobs
Outcess Solutions
1st Line Technical Support Agent
Ikoyi, Lagos, Nigeria · On-site · Full time · Entry level
₦150k / month
About the role
Provide first-level technical support, troubleshoot basic issues, and escalate complex problems. Ensure user satisfaction through timely resolution of support tickets.
What you’ll do
• Log, track, and resolve support tickets promptly. • Troubleshoot hardware, software, network, and system issues. • Escalate complex issues to technical team. • Follow up on unresolved issues. • Provide support via phone, email, or other channels.
What you’ll bring
• Good communication and problem-solving skills. • Basic IT systems, hardware, software, and networking knowledge. • Ability to work under pressure and multitask. • Strong customer service skills. • Familiarity with ticketing systems.
About Outcess Solutions
Outcess Solutions Limited is an outsourcing company that helps other companies manage their business.