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Cloudbeds
Account Manager
Remote · Europe · Full time · Mid level
About the role
Manage a portfolio of customers to build strong relationships and drive upsell opportunities. Act as the main contact to guide clients and improve their business success.
What you’ll do
• Manage customer portfolio valued $500,000 - $1,000,000 USD. • Identify upsell opportunities and reduce churn. • Act as first point of contact for Cloudbeds-related issues. • Provide strategic guidance to customers worldwide. • Analyze customer data to improve engagement.
What you’ll bring
• Define and achieve customer success outcomes. • Communicate effectively at all organizational levels. • Manage multiple projects with attention to detail. • Experience in European hospitality market is a plus. • Strong negotiation and presentation skills.
Life at Cloudbeds
Remote-first culture with monthly wellness Fridays, paid parental leave, and professional development courses. Inclusive and diverse workplace.
About Cloudbeds
Cloudbeds provides a unified hospitality platform powering properties in 150 countries, focusing on AI-powered solutions to transform hotel operations.