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Binance
AI Chatbot Product Manager
Remote · APAC · Mid level
About the role
Lead the planning, design, delivery, and promotion of the customer service chatbot platform. Use AI and big data to enhance customer service operations efficiency and collaborate with cross-functional teams to meet product goals.
What you’ll do
• Plan and design CS bot management platform. • Improve CS operations using AI and big data. • Collaborate with engineering, UI/UX, and CS teams. • Review CS bot KPIs and user cases regularly.
What you’ll bring
• Bachelor degree or above. • Product design experience in CS bot. • Good communication with multiple stakeholders. • Strong data analysis and user insight skills. • Excellent problem solving and analytical skills.
Life at Binance
Work with world-class talent in a user-centric global organization. Enjoy competitive salary, benefits, and work-from-home arrangements. Thrive in an innovative, results-driven environment with career growth opportunities.
About Binance
Binance is a leading global blockchain ecosystem behind the largest cryptocurrency exchange by trading volume and users. It offers a wide range of digital asset products and services worldwide.