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Hyatt
Assistant Front Office Manager
Lagos, Nigeria · On-site · Full time · Mid level
About the role
Support the Front Office Manager in daily operations to ensure exceptional guest experiences and efficient service delivery. Lead the department to provide personalized service and resolve guest concerns promptly.
What you’ll do
• Manage daily Front Office operations across all shifts. • Ensure accurate check-in, check-out, billing, and room allocation. • Coordinate with other departments for seamless operations. • Supervise and develop Front Office colleagues. • Support revenue management and financial controls.
What you’ll bring
• Bachelor's degree or HND in Hospitality or related field. • 3-5 years Front Office experience in upscale hotel. • Experience in guest relations and complaint resolution. • Supervisory experience preferred. • Knowledge of hotel property management systems.