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Beyond Finance
Bilingual Client Retention Specialist
Remote · USA · Full time · Mid level
$19–$21 / year
About the role
Serve as primary contact for clients in financial hardship programs. Educate, assist, and retain clients facing debt challenges.
What you’ll do
• Educate clients on financial hardship debt program. • Empathize and deescalate upset clients. • Use CRM to manage client information. • Analyze financial situations to offer solutions. • Meet retention goals and provide excellent service.
What you’ll bring
• Bilingual Spanish required. • Experience in retention, sales, or collections. • High school diploma or equivalent. • Ability to handle high call volumes. • Strong communication and problem-solving skills.
Life at Beyond Finance
Offers health, dental, vision benefits, PTO, paid holidays, parental leave, 401(k) matching, and career development.
About Beyond Finance
Beyond Finance helps Americans escape debt through compassionate care and customized financial solutions.