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D2L
Bilingual Product Support Analyst
Remote · Canada · Full time · Mid level
$39.2k–$46.4k / year
About the role
Provide technical support and troubleshooting for D2L products to clients in English and Canadian French. Act as escalation point and collaborate across teams to resolve issues.
What you’ll do
• Interact with users via chat, phone, email to identify problems. • Research and implement solutions using technical documentation. • Diagnose and resolve technical problems promptly. • Create and update support cases within SLAs. • Develop support documentation and participate in troubleshooting sessions.
What you’ll bring
• Fluency in English and Canadian French. • Strong analytical and problem-solving skills. • Ability to write and debug SQL queries. • Knowledge of web services, programming languages, and Microsoft technologies. • Experience with customer service and helpdesk environments.
Life at D2L
Offers flexible work arrangements, learning and growth opportunities, wellness programs, and competitive benefits. Includes tuition reimbursement and paid volunteer days.
About D2L
D2L is a cloud company modernizing education by providing innovative learning environments and solutions globally.