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Call Coordinator
Victoria Island, Lagos, Nigeria · On-site · Full time · Mid level
About the role
Manage and coordinate incoming service requests and schedule field service activities. Ensure timely resolution of customer issues and excellent after-sales support.
What you’ll do
• Receive and log customer service requests. • Schedule and assign service requests to technicians. • Monitor progress of open service calls. • Communicate service updates to customers. • Generate reports on service call volumes.
What you’ll bring
• Bachelor's Degree or HND in related field. • Minimum 4 years experience in customer service or call coordination. • Experience in consumer electronics or telecommunications preferred. • Familiarity with CRM or service management systems. • Strong organizational and communication skills.