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Alfred and Victoria Associates
Client Liaison Officer
Ikoyi, Lagos, Nigeria · On-site · Full time · Mid level
About the role
Serve as the primary contact between hospital and clients ensuring excellent patient experience and communication. Coordinate with internal departments to deliver high-quality care and services.
What you’ll do
• Check in on VIP or high-priority clients. • Build and maintain strong client relationships. • Coordinate service delivery with medical teams. • Manage patient inquiries, feedback, and complaints. • Prepare reports on feedback and recommend upgrades.
What you’ll bring
• Bachelor’s Degree in related field. • 5–7 years client relations experience. • Understanding of hospital workflow. • Proficient in Microsoft Office or CRM. • Strong communication and interpersonal skills.
About Alfred and Victoria Associates
Alfred & Victoria Associates is a leading Nigerian ICT solutions company with consulting, recruitment, and training services focused on human capital development.