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MediaRadar
Client Support Specialist
Remote · India · Full time · Mid level
About the role
Provide exceptional technical support to MediaRadar's North American clients. Troubleshoot issues and ensure timely resolution during EST hours.
What you’ll do
• Respond to customer inquiries via email, chat, and phone. • Troubleshoot technical problems with MediaRadar products. • Resolve support tickets adhering to SLAs. • Escalate complex issues to internal teams. • Document customer interactions in CRM.
What you’ll bring
• 3+ years in customer support, preferably SaaS or ad-tech. • Strong problem-solving and troubleshooting skills. • Excellent English communication skills. • Experience with CRM tools like Salesforce. • Ability to work EST hours.
Life at MediaRadar
MediaRadar offers a fast-paced, innovative environment focused on outstanding customer service and growth.
About MediaRadar
MediaRadar provides advertising intelligence solutions to media companies and agencies across North America, combining technology and data insights to enhance ad sales.