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Confidential

Consumer Support Professional

Remote · Mid level

₦600k–₦900k / month

About the role

Support consumers by detailing recurring workflows and identifying friction points. Provide insights on user problems and potential payment solutions.

What you’ll do

• Complete independent questionnaire on consumer workflow. • Describe common user friction points and workarounds. • Differentiate between observations and estimates. • Detail payments or offers to alleviate friction.

What you’ll bring

• Experience assisting consumers with recurring workflows. • Comfortable analyzing and describing user problems. • Maintain strict confidentiality of customer details.

Posted 2 days ago

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