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SIMS
Customer Care Manager
Victoria Island, Lagos, Nigeria · On-site · Full time · Mid level
About the role
Manage customer service personnel and operations to ensure excellent customer experience and service delivery. Improve customer retention, loyalty, and operational efficiency through collaboration and process improvements.
What you’ll do
• Review and improve customer service processes. • Ensure proper use of CRM and ERP systems. • Develop and enforce service standards and policies. • Manage escalated complaints and coordinate resolutions. • Supervise and coach customer service team.
What you’ll bring
• Experience in consumer electronics, retail, or distribution preferred. • Strong analytical and problem-solving skills. • Bachelor's degree or HND in related discipline. • Minimum 5 years customer service experience, 3 in management. • Proficient in Microsoft Office and CRM/ERP systems.
About SIMS
SIMS Nigeria Limited is a nationwide consumer electronics business representing trusted brands like Samsung and Panasonic, committed to quality and innovation.