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Mercuryo
Customer Experience, AI & Data Manager Lead
Remote · Cyprus · Full time · Mid level
About the role
Lead customer experience improvements using AI and data insights. Manage VIP support and AI support strategy.
What you’ll do
• Own Voice of the Customer programme. • Identify customer pain points using data. • Drive product improvements and automation. • Manage Forethought AI performance. • Lead White Glove VIP Support Programme.
What you’ll bring
• 3+ years in customer experience or support analytics. • Experience with Zendesk or similar platforms. • Familiarity with AI support tools like Forethought. • Strong analytical and BI tool skills. • Excellent communication and stakeholder management.
Life at Mercuryo
Competitive salary with incentives, flexible remote work, health insurance, and professional development.
About Mercuryo
Mercuryo blends traditional banking with decentralized finance to simplify crypto and financial services globally.