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Studyin

Customer Experience Lead

Victoria Island, Lagos, Nigeria · On-site · Full time · Mid level

About the role

Lead customer experience initiatives to improve student and partner satisfaction. Manage feedback, training, and journey mapping across all lifecycle stages.

What you’ll do

• Translate feedback into CX improvement projects. • Partner with QA, Compliance, and Marketing teams. • Train frontline personnel on customer service. • Manage automated satisfaction assessments and surveys. • Document and evaluate student and customer journeys.

What you’ll bring

• 2.1 or Firstclass degree in any discipline.

About Studyin

Studyin is a UK-owned education agency providing free guidance for international students applying to UK institutions.

Posted 22 hours ago

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Customer Experience Lead

About the role

What you’ll do

What you’ll bring

About Studyin