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Caylent
Customer Experience Manager
Remote · Brazil · Full time · Mid level
About the role
Drive customer satisfaction initiatives through data collection, analysis, and strategic reporting. Translate customer feedback into actionable insights to improve experiences.
What you’ll do
• Coordinate recurring Customer Review meetings. • Manage survey collection via multiple channels. • Analyze CSAT and NPS metrics for trends. • Create reports and dashboards for leadership. • Present findings to executives and teams.
What you’ll bring
• 3+ years in customer experience or related roles. • Knowledge of CX methodologies and CRM systems. • Strong analytical and statistical skills. • Excellent communication and presentation skills. • Familiarity with AI tools for process efficiency.
Life at Caylent
100% remote work with generous holidays, flexible PTO, phantom equity, and professional development support. Work with a diverse, global team in an inclusive culture.
About Caylent
Caylent is an AI-first cloud services company helping organizations modernize technology and build intelligent products with expertise in AWS and AI platforms.