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Hostaway
Customer Onboarding Specialist
Remote · LATAM · Full time · Mid level
About the role
Join Hostaway as a Customer Onboarding Specialist to ensure smooth transitions for new clients onto our platform. You will deliver training, develop onboarding materials, and maintain proactive communication to set customers up for success.
What you’ll do
• Implement effective onboarding processes for new customers. • Conduct training sessions and product demonstrations. • Develop customized onboarding materials in Spanish and English. • Maintain clear communication throughout onboarding. • Collaborate with sales and customer success teams.
What you’ll bring
• 1-3 years in customer onboarding or success in SaaS. • Fluent in English and Spanish. • Manage multiple onboarding projects simultaneously. • Strong interpersonal and communication skills. • Adapt quickly to new technologies.
Life at Hostaway
Competitive pay, 100% remote work within LATAM, stock options, values-driven leadership, professional growth, paid leave, and country-specific benefits. Diverse international team culture.
About Hostaway
Hostaway is a leading AI-powered vacation rental management platform trusted by over 20,000 property managers worldwide, focused on efficiency and growth in short-term rental operations.