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Smiths Group
Customer Reliability Engineer
Pasadena, TX, United States · On-site · Full time · Mid level
About the role
Manage engineering reviews, troubleshooting, and technical discussions to improve reliability for pipeline customers. Serve as liaison between customers and internal teams to ensure field service support and customer satisfaction.
What you’ll do
• Facilitate Tear-Down & Inspection reports for pipeline operators. • Participate in Root Cause Failure Analysis initiatives. • Provide technical support for field commissioning and troubleshooting. • Manage ServiceMax reliability software for pipeline operators. • Assist with pipeline operator training in Texas and Oklahoma.
What you’ll bring
• Bachelor’s degree in engineering required. • Minimum 2 years engineering experience preferred. • Proficiency with Microsoft Office and internal software. • Strong communication and problem-solving skills. • Ability to manage multiple priorities and cross-functional teams.
Life at Smiths Group
Smiths Group values diversity, equality, and ethics, fostering an inclusive and supportive work environment.
About Smiths Group
Smiths Group is a global leader in mission-critical flow control solutions serving energy and process industries with over 16,000 employees worldwide.