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Capital on Tap
Customer Service Advisor
Remote · UK · Full time · Entry level
$37.9k / year
About the role
Provide friendly, professional support to customers via phone, email, and live chat. Resolve issues efficiently and improve customer experience.
What you’ll do
• Provide support via phone, email, and live chat. • Resolve issues with full ownership. • Understand concerns and deliver practical solutions. • Keep updated with products and policies. • Identify ways to improve customer experience.
What you’ll bring
• Strong customer service experience. • Excellent verbal and written communication. • Sound judgement with complex enquiries. • Handle high volume requests accurately. • Proactive and empathetic attitude.
Life at Capital on Tap
Benefits include private healthcare, travel insurance, pension scheme, 28 days holiday, learning budget, and dog friendly offices.
About Capital on Tap
Capital on Tap is a financial platform offering business credit cards and SME-focused financial products to support small businesses.