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Alphacom
Customer Service & Sales Officer
Ikeja, Lagos, Nigeria · On-site · Full time · Entry level
₦150k / month
About the role
Manage customer enquiries and complaints, convert enquiries into sales, and reactivate inactive customers to encourage repeat patronage.
What you’ll do
• Prepare reports on customer service and sales performance. • Anticipate and escalate potential customer issues. • Meet targets for satisfaction, response time, and sales. • Handle complaints professionally until resolution. • Proactively contact inactive customers to generate sales.
What you’ll bring
• Proficient in Microsoft Office and Google Workspace. • Passion for sales and customer retention. • Excellent communication skills. • Previous customer service or telesales experience.
About Alphacom
Alphacom is a leading technology retail and distribution company based in Ikeja, Lagos, providing genuine technology products and innovative solutions.