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Customer Service Manager
Victoria Island, Lagos, Nigeria · On-site · Full time · Mid level
₦250k–₦400k / month
About the role
Manage customer enquiries, complaints, and after-sales services ensuring timely resolution and strong customer relationships.
What you’ll do
• Manage customer enquiries, complaints, and escalations. • Coordinate after-sales services, repairs, and warranty claims. • Liaise with technical teams to resolve equipment issues. • Monitor service requests and ensure prompt follow-up. • Maintain accurate records and prepare service reports.
What you’ll bring
• Bachelor's degree or HND in Business or Engineering. • 2–4 years experience in customer or after-sales service. • Experience in HVAC or technical equipment preferred. • Knowledge of warranty management and complaint resolution. • Strong communication and organisational skills.