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Jomav Homes
Customer Service Officer
Abuja, Nigeria · On-site · Full time · Mid level
About the role
Provide customer support and administrative assistance related to property listings and sales. Manage client inquiries, documentation, and follow-ups to ensure satisfaction.
What you’ll do
• Respond to client inquiries via phone, email, and social media. • Assist clients with property acquisition documentation. • Resolve client complaints and escalate complex issues. • Collaborate with sales team on lead follow-ups and meetings. • Maintain accurate client records in CRM software.
What you’ll bring
• Bachelor's degree or HND in Business Administration or related field. • Proficient in Microsoft Office and CRM systems. • Exceptional verbal and written communication skills. • Empathy, patience, and problem-solving ability. • Ability to work under pressure in fast-paced environment.