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Eko Maintenance
Customer Service Representative
Nigeria · On-site · Full time · Mid level
About the role
Provide excellent customer service by handling inquiries, resolving complaints, and maintaining customer satisfaction. Build strong relationships and contribute to improved business performance.
What you’ll do
• Handle customer inquiries and complaints via multiple channels. • Identify recurring concerns and recommend service improvements. • Meet customer service targets and performance standards. • Maintain accurate records of customer interactions. • Collaborate with departments to ensure effective support.
What you’ll bring
• 3 years relevant customer service experience. • Good knowledge of CRM systems is an advantage. • Proficiency in Microsoft Office and basic computer skills. • Strong communication and interpersonal skills. • HND or Bachelor's degree is an advantage.
About Eko Maintenance
Eko Maintenance Limited is a facility management company specializing in maintenance of high-rise buildings, based in Victoria Island, Lagos.