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Outcess
Customer Service Representative, Email And Chat
Lagos, Nigeria · On-site · Full time · Entry level
₦75k–₦150k / month
About the role
Handle customer enquiries and provide support through email and live chat channels. Manage multiple interactions efficiently with excellent written communication.
What you’ll do
• Respond to customer enquiries via email and live chat. • Provide accurate information and resolve complaints. • Handle multiple conversations maintaining quality. • Document interactions and update records. • Escalate complex issues appropriately.
What you’ll bring
• Bachelor's Degree or HND with 1-2 years experience. • Minimum typing speed of 35 WPM. • Excellent written and verbal communication skills. • Strong customer service and problem-solving skills. • Proficiency in Microsoft Office and basic computer applications.
About Outcess
Outcess is an outsourcing company that helps other companies manage their business operations.