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GUO Logistics
Customer Service Representative
Anambra, Nigeria · On-site · Full time · Entry level
About the role
Serve as the first point of contact for customers, assisting with parcel booking, rates, and delivery inquiries. Coordinate parcel routing and ensure timely delivery across GUO Logistics locations.
What you’ll do
• Provide professional assistance on parcel booking and delivery timelines. • Coordinate routing and tripping of parcels for prompt dispatch. • Supervise packaging and inspection of parcels before dispatch. • Track parcels and update customers on delivery status. • Handle customer complaints and ensure timely resolution.
What you’ll bring
• Excellent communication and customer service skills. • Ability to coordinate logistics and dispatch operations. • Attention to detail in parcel inspection and documentation. • Proficient in maintaining accurate shipment records. • Capable of handling customer complaints effectively.
About GUO Logistics
GUO Logistics Limited is a Nigerian logistics company with over ten years of experience, operating a large fleet and multiple offices nationwide. They focus on innovative, reliable logistics solutions and customer satisfaction.