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SIMS
Customer Service Representative
Uyo, Akwa Ibom, Nigeria · On-site · Full time · Mid level
About the role
Maintain accurate customer records and coordinate with departments to resolve customer issues. Ensure all interactions meet company service standards and customer satisfaction.
What you’ll do
• Collect and document customer feedback. • Adhere to service standards and policies. • Register and track service requests. • Prepare reports on enquiries and complaints. • Respond promptly to customer enquiries.
What you’ll bring
• Strong verbal and written communication skills. • 2-3 years customer service experience or relevant entry-level. • HND or Bachelor's in related discipline. • Good problem-solving and organisational skills. • Basic Microsoft Office and CRM proficiency.
About SIMS
SIMS Nigeria Limited is a nationwide consumer electronics business representing trusted brands like Samsung and Panasonic, committed to quality and innovation.