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GitLab
Customer Success Architect
Remote · Japan · Full time · Senior level
About the role
Serve as a trusted advisor to GitLab's complex enterprise and government customers in Japan. Drive adoption, retention, and expansion of GitLab's DevSecOps platform through strategic and technical engagement.
What you’ll do
• Own portfolio of enterprise and government customers. • Drive adoption, retention, and expansion. • Translate business outcomes into customer success plans. • Lead resolution of critical account escalations. • Advise on cloud and platform architecture decisions.
What you’ll bring
• Japanese citizen based in Japan. • Fluent in Japanese and English. • Hands-on CI/CD pipeline experience. • Experience in customer-facing technical roles. • Deep expertise in DevSecOps practices.
Life at GitLab
GitLab embraces AI to boost productivity and fosters a high-performance culture valuing innovation and collaboration.
About GitLab
GitLab is an intelligent orchestration platform for DevSecOps trusted by over 50 million users and many Fortune 100 companies.