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MineHub
Customer Success Lead
Remote · Full time · Senior level
About the role
Lead customer success for the Jules platform, managing strategic accounts and building a high-performing team. Collaborate cross-functionally to improve customer experience and platform adoption.
What you’ll do
• Lead and develop the Jules CSM team. • Manage strategic and complex accounts. • Improve onboarding, go-live, and renewal playbooks. • Act as customer voice to Product and Engineering. • Partner with Sales on scoping and handover.
What you’ll bring
• Experience in recycled materials or commodities trade. • Leadership and coaching experience. • Strong judgement and prioritisation skills. • Track record managing complex accounts and implementations. • Comfortable with technical topics and commercial mindset.
Life at MineHub
Join a mission-driven team focused on integrity, collaboration, and long-term thinking. Enjoy freedom to lead initiatives and shape customer experience.
About MineHub
MineHub transforms raw material supply chains with B2B marketplace solutions and real-time data integration, focusing on recycled materials through the Jules platform.