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D2L
Customer Success Manager
Remote · USA · Full time · Mid level
$80k–$97.8k / year
About the role
Manage business relationships with North American Higher Education customers to drive success and adoption of D2L's Brightspace LMS. Ensure customer satisfaction, retention, and advocate full platform use.
What you’ll do
• Manage key strategic Higher Education customers. • Develop and manage Customer Success and Retention Plans. • Drive product adoption and usage targets. • Coordinate business reviews with customer leadership. • Support renewal process and cross-team collaboration.
What you’ll bring
• 3+ years in Customer Success or Account Management. • Build strong relationships with senior and C-suite executives. • Experience setting strategic goals and measuring outcomes. • Ability to collaborate across multiple teams. • Bachelor’s degree or equivalent experience.
Life at D2L
Flexible work arrangements, learning and growth opportunities, tuition reimbursement, wellness programs, competitive benefits, and social events.
About D2L
D2L is a cloud company modernizing education by providing innovative learning environments and solutions to improve learner engagement and outcomes globally.