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Jumio
Customer Success Manager, EMEA
Remote · United Kingdom · Full time · Senior level
$89.9k / year
About the role
Manage a portfolio of enterprise and mid-market accounts across EMEA to deliver measurable risk reduction outcomes. Act as a value consultant in fraud, identity, and compliance to ensure customer success and retention.
What you’ll do
• Own health of EMEA enterprise and mid-market accounts. • Monitor customer health signals continuously. • Advise on fraud, identity, AML, and digital risk management. • Confirm customers see expected outcomes and ROI. • Build multi-threaded relationships and identify expansion opportunities.
What you’ll bring
• Experience in Fraud, Identity, AML, or Digital Risk Management. • Strong consultative and analytical skills. • Proven track record managing enterprise accounts with $500K+ ARR. • Ability to conduct executive-level business reviews. • Data fluency and commercial acumen.
Life at Jumio
Jumio values integrity, diversity, empowerment, accountability, and innovation. They offer a collaborative and inclusive work environment.
About Jumio
Jumio is a B2B technology company specializing in online identity verification, eKYC, and AML solutions using AI and biometrics to combat online fraud and financial crimes globally.