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Tines
Customer Success Manager II
Remote · USA · Full time · Mid level
$125k / year
About the role
Drive adoption and expand usage of Tines platform among customers. Support onboarding, ongoing support, expansion, and renewals to maximize customer value.
What you’ll do
• Lead onboarding and meet customer use cases on time. • Translate technical needs to internal teams. • Coordinate business reviews and identify expansion opportunities. • Develop risk mitigation plans with teams. • Drive renewal plans and communicate value to stakeholders.
What you’ll bring
• 3+ years in technical account management or customer success. • Experience with SaaS for technical teams. • Ability to uncover problems and new opportunities. • Knowledge of APIs and their function. • Authorized to work in the U.S.
Life at Tines
Tines values simplicity, speed, and soundness. They foster curiosity, growth, and integrity in a supportive culture.
About Tines
Tines is an intelligent workflow platform company founded in 2018 with co-headquarters in Dublin and Boston. It serves diverse customers by integrating AI and automation across tech stacks.