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ExtraHop
Customer Success Manager III
Remote · Australia · Full time · Mid level
About the role
Lead customer success efforts to ensure successful outcomes with ExtraHop products. Build lasting relationships and drive contract renewals and growth opportunities.
What you’ll do
• Analyze customer requirements and promote ExtraHop value. • Secure contract renewals and identify growth opportunities. • Lead new customer onboarding and introductions. • Assess customer health and improve engagement strategy. • Host recurring customer meetings and business reviews.
What you’ll bring
• Four-year degree in technical field preferred. • Effective verbal and written communication skills. • Basic networking principles knowledge. • Experience with Salesforce.com CRM. • Ability to multitask in fast-paced environment.
Life at ExtraHop
Offers health, dental, vision benefits, flexible PTO, educational reimbursement, and hybrid/remote work model.
About ExtraHop
ExtraHop provides network detection and response technology to protect enterprises from cyber threats and improve network performance.