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Pilotbase
Customer Success Manager
Remote · United States · Full time · Entry level
$70k–$80k / year
About the role
The Customer Success Manager supports and advocates for customers, helping them realize value from products and identifying growth opportunities. The role involves managing customer portfolios and facilitating communication between customers and internal teams.
What you’ll do
• Manage a portfolio of customer accounts. • Understand customers' business objectives and deliver ROI. • Help customers adopt best practices within software. • Communicate proactively with customers. • Identify growth opportunities and expand product use.
What you’ll bring
• Bachelor's Degree in business or related field. • Experience in customer success management. • Good written and oral communication skills. • Organizational and planning skills. • Experience with HubSpot, Pendo, PowerBI, Google Suite.
Life at Pilotbase
Full benefits package including medical, dental, vision, and 401(k). Flexible time off, wellness days, professional development and home office stipends.
About Pilotbase
Pilotbase powers the flight training ecosystem, supporting flight schools and pilots with a connected data-driven network.