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Ping Identity
Customer Success Manager
Remote · UK · Full time · Mid level
About the role
Drive adoption, value realization, renewal, and expansion within a defined portfolio of customers. Act as the primary post-sales relationship owner to ensure customers achieve desired outcomes.
What you’ll do
• Own customer health, retention, and risk management. • Build and execute customer success plans. • Identify renewal and churn risk and create save plans. • Surface and qualify expansion opportunities. • Maintain strong trust-based customer relationships.
What you’ll bring
• Experience in Customer Success or similar B2B SaaS role. • Proven track record managing mid- to large-enterprise customers. • Strong understanding of subscription revenue models. • Ability to engage technical and non-technical stakeholders. • Excellent communication and organizational skills.
Life at Ping Identity
Flexible, collaborative work environment with competitive benefits and employee resource groups. Regular bonding events and global volunteering initiatives.
About Ping Identity
Ping Identity provides an intelligent cloud identity platform enabling secure and seamless digital experiences worldwide.