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Semperis
Customer Success Manager
Remote · USA · Full time · Mid level
About the role
Manage a book of SMB customers to ensure success and satisfaction with Semperis products. Collaborate with teams to maximize customer growth and retention.
What you’ll do
• Design success plans for ~50 SMB customers. • Achieve and report on customer health and retention targets. • Gather customer insights for product feedback. • Lead training sessions for product adoption. • Develop ongoing customer development programs.
What you’ll bring
• 3+ years in Customer Success or related role. • Hands-on experience with security products. • Strong cybersecurity knowledge and frameworks. • Executive communication and consultative selling skills. • Experience with SFDC and Active Directory.
Life at Semperis
Semperis values curiosity, integrity, and initiative with a focus on work-life balance. Recognized as a top workplace and fast-growing cybersecurity company.
About Semperis
Semperis is a cybersecurity company focused on innovation and employee experience, recognized as a fast-growing and top workplace in the US.