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Smartling
Customer Success Manager
Remote · Ireland · Full time · Mid level
About the role
Manage customer health and retention by ensuring adoption and value from Smartling's platform. Collaborate with internal teams to meet customer business goals throughout the lifecycle.
What you’ll do
• Develop communication cadence with customers. • Assess customer requirements and resolve problems. • Implement account planning for retention and growth. • Manage renewal process and expand customer use cases. • Lead business review meetings to demonstrate value.
What you’ll bring
• 3+ years in B2B customer success or account management. • Manage multiple customer relationships and priorities. • Experience with contract renewals and upsells. • Strong communication of technical concepts. • Bachelor’s degree and remote work setup.
Life at Smartling
Enjoy remote-first freedom, career growth, competitive salary, health insurance, pension matching, flexible PTO, parental leave, and a fun culture.
About Smartling
Smartling is an AI-native translation platform helping global brands expand internationally, backed by Battery Ventures and ranked #3 on Fast Company's Most Innovative Companies list.