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SOCi
Customer Success Manager
Remote · Canada · Full time · Mid level
$49.5k–$70.8k / year
About the role
Manage and grow long-term customer relationships by driving account enablement, adoption, and expansion. Proactively build relationships and mitigate risk for a large portfolio of customers.
What you’ll do
• Serve as account owner and lead customer success efforts. • Identify and mitigate churn risk. • Maintain and grow monthly recurring revenue. • Coordinate cross-functional initiatives. • Develop strong customer relationships as trusted advisor.
What you’ll bring
• Proven success exceeding sales and customer goals. • Highly organized with multitasking ability. • Strong customer-centric mentality with technical and sales acumen. • Experience influencing C-level executives. • Experience in SaaS and enterprise software.
Life at SOCi
Comprehensive benefits including health, dental, vision, 401(k) with match, flexible PTO, wellness incentives, and remote work. Dynamic, collaborative culture with career growth opportunities.
About SOCi
SOCi provides AI-powered marketing solutions for multi-location businesses, enabling local and AI search visibility through a unified visibility engine.