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WorkWave
Customer Success Manager
Remote · USA · Full time · Mid level
$90k–$100k / year
About the role
Drive long term customer value, product adoption, retention, and growth across key accounts. Collaborate with executives to maximize ROI of software solutions.
What you’ll do
• Conduct strategic planning sessions and build success roadmaps. • Monitor account health and implement renewal risk mitigation. • Identify growth opportunities and support upsell initiatives. • Lead Executive Business Reviews with client stakeholders. • Partner with Account and Renewal Managers on account plans.
What you’ll bring
• 2-3 years ERP or similar enterprise software experience. • Proven track record in B2B SaaS customer success. • Experience presenting to C-suite and VP level executives. • Ability to define and track business KPIs. • Comfort with Customer Success platforms and AI workflows. • Ability to travel for client visits.
Life at WorkWave
Remote-first flexibility with global community and regional offices. Comprehensive health benefits, flexible time off, and strong growth programs. Award-winning culture focused on impact and inclusion.
About WorkWave
WorkWave provides software solutions empowering service professionals to run businesses efficiently and profitably while delivering exceptional service.