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ArboStar
Customer Success Specialist
Remote · Full time · Mid level
About the role
Ensure clients get full value from ArboStar through onboarding, adoption, expansion, and renewal. Manage customer relationships and drive success.
What you’ll do
• Own client relationship post-sale. • Manage portfolio of customer accounts. • Lead communication via email, phone, ticketing. • Conduct quarterly business reviews. • Partner with Sales and Product for upsell opportunities.
What you’ll bring
• 2+ years in Customer Success or client-facing SaaS role. • Strong understanding of customer lifecycle and retention. • Exceptional communication and relationship-building skills. • Experience with CRM/CX tools like Pipedrive or Salesforce. • Advanced English proficiency (C1 level or higher).
Life at ArboStar
Remote work with 9 AM – 5 PM EST schedule. Paid vacation, training, and growth opportunities offered.
About ArboStar
ArboStar provides an all-in-one business management platform for the green industry globally, integrating CRM, scheduling, GPS tracking, and analytics.