Find your next role
Discover roles across ambitious teams
13,532 jobs
- More jobs
Canonical
Customer Success Team Manager
Remote · APAC · Full time · Mid level
About the role
Lead and manage Customer Success teams regionally to drive revenue retention and growth. Analyze performance metrics and implement improvements to enhance customer engagement and success.
What you’ll do
• Strategic planning and analysis of customer success metrics. • Resolve escalated customer issues requiring expertise. • Manage and mentor Customer Success team members. • Collaborate cross-functionally with Sales, Marketing, Product, Support. • Document and report process changes and improvements.
What you’ll bring
• Bachelor’s degree in Business, Communication or STEM. • Experience in SaaS or software Customer Success management. • Proven track record in Customer Success results. • Strong analytical and problem-solving skills. • Willingness to travel up to 4 times a year.
Life at Canonical
Distributed work environment with twice-yearly in-person team sprints. Personal learning budget of USD 2,000 annually. Annual compensation review and performance-driven bonus. Employee Assistance Programme and travel benefits.
About Canonical
Canonical is a pioneering tech firm behind Ubuntu, a leading open source platform for AI, IoT, and cloud. It operates globally with a remote-first culture since 2004, focusing on innovation and excellence.