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Customer Support & Order Management Specialist
Remote · Philippines · Full time · Mid level
About the role
Support an Australian fitness business by managing product enquiries, order processing, and after-sales support. Deliver exceptional customer experience and coordinate smooth order fulfilment and delivery.
What you’ll do
• Respond to product enquiries via phone, email, and online channels. • Process customer orders accurately and efficiently. • Provide after-sales support and resolve customer concerns. • Manage order tracking and provide shipment updates. • Coordinate delivery scheduling and customer communication.
What you’ll bring
• 2–3 years supporting Australian customers. • Experience in customer support or order management. • Superior written and verbal English communication skills. • Strong attention to detail and customer-first mindset. • Genuine interest in fitness and gym equipment.