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Tailscale
Customer Support Engineer (Tier 1)
Remote · UK · Full time · Entry level
$66.5k–$105k / year
About the role
Provide high-quality technical support to a diverse user community as a Tier 1 Support Engineer. Handle a broad range of tickets and collaborate with CX and Product teams to improve user experience.
What you’ll do
• Resolve less complex technical issues and networking challenges. • Manage high-velocity ticket queue meeting response targets. • Maintain high CSAT scores with clear technical guidance. • Troubleshoot complex networking issues across systems. • Partner cross-functionally to improve user experience.
What you’ll bring
• Curious mindset with personal projects or open-source contributions. • Foundational networking knowledge including DNS and routing. • Proficient troubleshooting on macOS, Windows, Linux, mobile OS. • Familiarity with Jira and Slack for workflows and communication. • Excellent written communication with empathy and clarity.
Life at Tailscale
Inclusive, flexible environment supporting authentic self and work-life integration. Competitive compensation with equity and benefits. Remote-first with opportunities for in-person connection and professional development.
About Tailscale
Tailscale delivers software for secure, effortless device interconnection globally. Founded in 2019, fully distributed, backed by leading investors.