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Vercel
Customer Support Engineer
Remote · Australia · Full time · Mid level
About the role
Assist customers with technical problems using Vercel products. Resolve concerns and engineer solutions to improve customer experience.
What you’ll do
• Handle cases for all Vercel customers. • Work with community to provide advice and assistance. • Develop and improve internal tools. • Complete engineering work regularly. • Improve documentation, processes, and policies.
What you’ll bring
• Frontend development experience with React and Next.js. • Understanding of cloud technologies and serverless computing. • Exceptional written and oral communication skills. • Comfortable with remote, globally distributed team. • Availability for weekend and on-call rota.
Life at Vercel
Competitive compensation and stock options. Inclusive healthcare package (US only). Flexible 100% remote work. Mentorship and event opportunities. Unlimited PTO and generous gear credit.
About Vercel
Vercel is an agentic infrastructure company enabling builders to ship software quickly and securely, trusted by millions including OpenAI and PayPal.