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Mercury
Customer Support Manager, Risk
Remote · Full time · Mid level
$104k–$144k / year
About the role
Lead and manage a Risk Support team to improve customer experience and operational functions. Collaborate cross-functionally to enhance risk-related support processes and scale programs.
What you’ll do
• Hire, mentor, and manage a customer support team. • Partner with Risk Support Manager on strategy and operations. • Manage BPO partnership and quality assurance. • Expand proactive outreach and VIP support programs. • Drive process improvements using AI and automation.
What you’ll bring
• 3+ years leading customer support or risk teams. • Familiarity with KYC, KYB, AML processes. • Collaborative leadership style. • Experience with data visualization tools. • Strong operational project management skills.
Life at Mercury
Competitive salary, equity, and benefits package. Inclusive and diverse workplace committed to equal opportunity.
About Mercury
Mercury builds a complete finance stack for startups, serving over 300,000 businesses globally since 2019.