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EverAI
Customer Support Specialist
Remote · Philippines · Full time · Entry level
$15k–$16k / year
About the role
Provide first contact support to customers, ensuring exceptional experience and satisfaction. Assist with inquiries, troubleshooting, billing, and build strong customer relationships.
What you’ll do
• Respond to customer inquiries via email and other channels. • Troubleshoot product issues and explain features clearly. • Handle billing and subscription questions including refunds. • Escalate technical issues with clear details. • Write empathetic replies addressing actual customer questions.
What you’ll bring
• Prior experience in customer support or community management. • Effective troubleshooting and problem resolution skills. • Familiarity with Discord and ticketing tools like Zendesk. • Strong communication and collaboration skills. • Fluent in English with goal-oriented mindset.
Life at EverAI
Fully remote work with flexible environment. Offers 4 weeks PTO, annual meetups, health and wellness support, co-working space budget, learning budget, and company equipment.
About EverAI
EverAI is a leading AI company building the world’s largest AI companionship platform with 50 million users. They focus on ethical AI development and rapid innovation.