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Trimble
Customer Support Specialist
Remote · Poland · Full time · Mid level
About the role
Serve as the primary advocate for European customers, resolving software incidents and shaping user experience. Provide frontline support for forestry software across Europe.
What you’ll do
• Provide phone and email support to European users. • Manage and prioritize support requests within SLAs. • Troubleshoot desktop and web software issues. • Escalate complex issues with documentation. • Create knowledge-base content and share feedback.
What you’ll bring
• Proficient in English and a Nordic language. • Experience in customer-facing support or helpdesk. • Strong communication skills. • Familiarity with ITIL ticketing systems preferred. • Background in IT or related field preferred.
Life at Trimble
Work on impactful projects that improve safety and sustainability. Join a collaborative, supportive team with an entrepreneurial spirit.
About Trimble
Trimble is an industrial technology company delivering solutions that connect digital and physical worlds to improve productivity, quality, safety, and sustainability.