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Upway
Customer Support Specialist
Remote · Belgium, Luxembourg, Netherlands · Part time · Entry level
$2k–$2.4k / month
About the role
Provide friendly and professional customer support via mail and chat for e-bike customers in Belgium and the Netherlands. Help solve problems and improve processes for a better customer experience.
What you’ll do
• Answer customer inquiries via mail and chat. • Analyze and resolve issues with logistics and operations. • Contribute to excellent customer experience. • Manage administrative follow-up of orders and files. • Collaborate with suppliers and partners.
What you’ll bring
• Experience in customer service or client-facing role. • Strong verbal and written communication skills. • Fluent in Dutch and English. • Solution-oriented mindset and responsible. • Initiative to improve processes.
Life at Upway
Work fully remote with autonomy and initiative in a dynamic international scale-up. Join a supportive, close-knit team passionate about sustainable mobility.
About Upway
Upway is an international scale-up making e-bikes accessible by buying, refurbishing, and selling electric bikes across Europe to promote sustainable mobility.