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Who Gives A Crap
Cx Technology Lead
Remote · Philippines · Senior level
About the role
Lead the Customer Experience technology stack and roadmap. Build automations and AI workflows to improve CX team efficiency.
What you’ll do
• Own CX technology stack roadmap. • Lead automation and AI workflow build-out. • Partner with IT and Digital Product teams. • Manage and grow one direct report. • Evaluate and consolidate CX tools.
What you’ll bring
• Proven leadership experience. • Strong understanding of CX platforms. • Hands-on with Zendesk, Sprout, Zapier or similar. • Confident using AI tools practically. • Passionate about social impact.
Life at Who Gives A Crap
Certified B Corp™ with competitive salaries, healthcare support, paid leave, learning opportunities, and free toilet paper.
About Who Gives A Crap
Who Gives A Crap makes eco-friendly products and donates 50% of profits to global sanitation projects.