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Samsara
Digital Customer Success Manager, AI & Automation
Remote · US · Full time · Mid level
$106k–$160k / year
About the role
Design, test, deploy, and maintain AI-driven agentic systems to support digital post-sales customer success. Optimize customer journeys and improve adoption, retention, and revenue outcomes.
What you’ll do
• Pinpoint friction points and create automated personalized journeys. • Write code and maintain production AI agent solutions. • Partner across teams for cohesive user experience. • Monitor agent performance and update continuously. • Define success criteria and run experiments.
What you’ll bring
• 1+ year hands-on experience with LLM-based agents in production. • Proficient in Python or AI-assisted coding. • Experience integrating AI with CRMs and APIs. • 3+ years in B2B SaaS environment. • Ability to analyze product usage data and run experiments.
Life at Samsara
Flexible remote work model with professional development stipend and comprehensive health and parental leave plans. Inclusive culture valuing diversity and collaboration.
About Samsara
Samsara provides a Connected Operations Cloud platform using IoT data to improve safety, efficiency, and sustainability in physical operations across industries like agriculture, construction, and transportation.