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Who Gives A Crap
Digital Experience Lead
Remote · Philippines · Lead level
About the role
Lead the Customer Experience team's technology stack and roadmap. Build automations and AI workflows to improve CX processes and manage one direct report.
What you’ll do
• Own CX technology stack and roadmap. • Lead automation and AI workflow build-out. • Partner with IT and Digital Product teams. • Make decisions on tool usage and replacements. • Coach and grow direct report.
What you’ll bring
• Proven leadership experience. • Strong understanding of CX technology tools. • Hands-on with Zendesk, Sprout, Zapier or similar. • Confident using AI in workflows. • Passionate about social impact.
Life at Who Gives A Crap
Certified B Corp with competitive salaries, healthcare support, paid leave, learning opportunities, and free toilet paper. High employee pride and engagement.
About Who Gives A Crap
Who Gives A Crap makes eco-friendly products and donates 50% of profits to global sanitation projects, aiming to provide clean water and toilets worldwide.