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Eve
Director Of Customer Risk And Escalations
Remote · United States · Full time · Senior level
$185k–$215k / year
About the role
Lead Eve's response to serious customer product, integration, delivery, or adoption problems. Build and run the customer escalation program and personally lead complex recoveries.
What you’ll do
• Build and run view of all flagged customer risks and escalations. • Lead complex recovery plans and executive customer conversations. • Work with Support, Product, and Engineering on technical issues. • Set decision deadlines and escalate conflicts to VP of Customer Success. • Identify recurring causes and improve product and delivery processes.
What you’ll bring
• Experience leading complex enterprise software escalations. • Hands-on technical background in support or solutions engineering. • Clear communication with customer executives. • Experience building escalation or customer risk programs. • Sound judgment and ability to secure decisions without authority.
Life at Eve
Competitive salary and equity, 401(k) with matching, health benefits, flexible time off, telecomm stipend, and quarterly team gatherings.
About Eve
Eve redefines legal technology for plaintiff law firms using AI to improve case handling and recovery. Trusted by over 1000 firms and backed by top investors.