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SOCi
Enterprise Customer Success Manager
Remote · Canada, USA · Full time · Senior level
$74.9k–$107k / year
About the role
Lead strategic initiatives to reduce churn and drive revenue growth for top-tier customers. Build strategic partnerships and mentor junior team members to enhance customer success.
What you’ll do
• Lead initiatives to identify and avoid churn risks. • Drive revenue growth and product adoption. • Build relationships across sales, support, and product teams. • Cultivate strategic partnerships with clients. • Analyze lifecycle metrics to optimize retention.
What you’ll bring
• 8+ years enterprise customer success experience. • Proven sales and customer success leadership. • Strong analytical and communication skills. • Experience influencing C-level executives. • Bachelor's degree or equivalent.
Life at SOCi
Comprehensive benefits including health, dental, vision, 401(k) with match, flexible PTO, and wellness programs. Remote work with a dynamic, collaborative culture.
About SOCi
SOCi is a leader in AI-powered marketing solutions for multi-location businesses, providing AI-driven digital workforce tools to optimize local marketing efforts.